First and last impressions in any corporate or commercial setting can either leave your customers with the desire to return and do more business with you or they can turn someone off and question your company’s management abilities. A setting with healthy and attractive greenery and flowers will make a lasting, positive impression on a potential client or returning customers. Additionally, properly maintained plantings can have a significant impact on employee morale, health and productivity in the office. Therefore, it is crucial to choose a reputable interior plant service company to provide consistent, reliable customer service for your needs. Visit the webside for the Better Business Bureau for a list of accredited plant companies http://www.bbb.org/chicago/accredited-business-directory/plants-interior-design-and-maintenance/chicago-il.
The first step to choosing a professional interior plant company is identify what are your service needs and the budget that you have to work with. Are you interested in just a few plants in the reception area or are you looking for a more extensive program with plants in offices and other key locations? Are you looking for flowering plants to add fresh rotations of color and change on a regular basis? Will you have a need for some holiday decorations or possible short term event services? Once you have identified your needs it is time to do a little research on the companies in your service area.
A good place to start would be an internet search engine like Google. Enter the type of services you’re looking for. Any reputable commercial interior plant company should have a professionally designed website and a link that shows up on the first page of your search. The website should be user friendly and easy to navigate from one type of search to another. There should be an easy link or clear information on how to contact the company. Another source for finding a reputable plant service is through a referral of an associate that uses a plant service. Make sure you ask what kind of services the referral uses from their plant company to see if they are the type of service you are looking for. Then check out their website to confirm their credibility and professionalism. It is important to choose an organization that has their primary focus on interior landscaping. Companies that are offering too many different types of services or their interior services are secondary to other parts of the business are spread too thin to focus on your interior service needs. Whatever the source you use to begin your search, always check the company’s standing with the Better Business Bureau. If there are any complaints that have do not have a clear response and resolution to the complaint, is a huge red flag to stay away from that company.
The next step is the phone interview. I would suggest that you select 5 companies from your list of referrals or internet searches. Be prepared with a clear list of questions to verify their professionalism and claims from their website or other marketing materials. You should be able to reach a live person on your first phone call or a representative should contact you within 24 hours of your call. If not, that company may not be staffed properly and stretched too thin to offer the type of quality service you will expect. Once you make contact with a representative, start firing your questions at them. A qualified representative should have comfortable, clear responses to all of your inquiries. From your list of 5 contacts I would narrow it down to 3 prospective companies to set up appointments with for a proposal. As you’re doing your initial phone screen, if you have a good feeling about a company and the reps responses, go ahead and set up a time to meet. If you’re unsure, or turned off by something they said tell them you are just doing a preliminary phone interviews and you will get back to them if you are interested in setting up a meeting.
Once you have set up appointments with your 3 prospective candidates, it is time to prepare for the meetings. In my next post, I will offer a list of questions to prepare for your meetings so you can begin to qualify the company and representative the will be your service partner for your interior plantscape.